Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 63 manufacturing plants and 31 distribution centers. In July, 2014 we became a public company traded on the NYSE®. To enable our continued growth, we are looking to add top talent to our dynamic organization
The Training Manager leads Customer Operations training program to ensure that the skills and competencies of the Customer Operations employees are maintained in order to fulfill the department’s mission to provide external and internal customers with highly personal service that is accurate, professional, prompt and complete. This role is responsible for designing, evaluating, coordinating and delivering a comprehensive plan of training and education programs for the Customer Operations Department. Requires interacting with all levels of staff, gaining a keen understanding of the operation, collaborating with various internal and external business partners, and continuously looking for ways to enrich the employees’ knowledge and professional development; and ultimately, the customers’ experience. The primary focus for training is related to Salesforce and Oracle systems, but training is also related to policies, procedures and other process changes within Customer Operations or Sales. This person also acts as a leader of other trainers, bringing instructional design experience and techniques to the trainers in Customer Operations.
The responsibilities of this position include, but are not limited to:
This position should possess the following skills/knowledge:
Educational Requirements and Preferred Experience:
Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.