Customer Service Representatives

Salary depends on experience
Posted on 02/21/18
Malvern, PA
5 - 7 years experience
Manufacturing / Diversified
Salary depends on experience
Posted on 02/21/18

MAIN DUTIES

  • Accept and process customer sales orders in accordance with published product lead times, ensuring accurate and timely delivery of material.

  • Assist customers with information relating to products, competitor cross referencing, delivery, pricing, job quotes and technical information.

  • Enter Quotes and ensure proper use of quotes

  • Audit pricing between customer PO’s, Quotes, and Order confirmations.

  • Responsible for timely, responsible, and professional communication to internal and external customers.

  • Enter Service and Quality related Cases into Salesforce.com.Investigate Cases and works with customers on proactively finding solutions.

  • Support CT Ceiling sales by coordinating efforts with assigned outside sales representatives in the management of specific customer accounts

  • Maintain contact with customers, outside sales representatives, credit department, carriers, manufacturing plants and all other functional departments involved in servicing the needs of the customer.Track shipments.

  • Organize shipments of customer orders based on inventory availability and other priorities as dictated from time to time by the Sales Supervisor or Area Sales Manager.

  • Keep an up-to-date filing system of all relevant customer information

  • Support the overall sales function by proactively contacting customers regarding product needs and new business.

  • Adhere to department Standards and Best Practice guidelines

  • Enter projects and other pertinent information into Sales Force

  • Follow-up on performance projects in Sales Force.

  • Maintain pool orders and build loads at the time of shipping.

  • Maintain grid route trucks and coordinate at the time of shipping.

PROBLEM SOLVING

REQUIRED QUALIFICATIONS

  • BS degree in Business

  • Entry level to 5 years of experience in a customer service role

  • SAP Experience Preferred

  • Salesforce.com experience preferred

  • Excellent verbal and written communication skills

  • Outgoing, service-oriented, personality and willingness to learn

  • Some travel required (Up to 15%)

    552481

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