Customer Service Representatives

SaintGobain   •  

Malvern, PA

Industry: Manufacturing / Diversified


5 - 7 years

Posted 265 days ago

This job is no longer available.


  • Accept and process customer sales orders in accordance with published product lead times, ensuring accurate and timely delivery of material.

  • Assist customers with information relating to products, competitor cross referencing, delivery, pricing, job quotes and technical information.

  • Enter Quotes and ensure proper use of quotes

  • Audit pricing between customer PO’s, Quotes, and Order confirmations.

  • Responsible for timely, responsible, and professional communication to internal and external customers.

  • Enter Service and Quality related Cases into Cases and works with customers on proactively finding solutions.

  • Support CT Ceiling sales by coordinating efforts with assigned outside sales representatives in the management of specific customer accounts

  • Maintain contact with customers, outside sales representatives, credit department, carriers, manufacturing plants and all other functional departments involved in servicing the needs of the customer.Track shipments.

  • Organize shipments of customer orders based on inventory availability and other priorities as dictated from time to time by the Sales Supervisor or Area Sales Manager.

  • Keep an up-to-date filing system of all relevant customer information

  • Support the overall sales function by proactively contacting customers regarding product needs and new business.

  • Adhere to department Standards and Best Practice guidelines

  • Enter projects and other pertinent information into Sales Force

  • Follow-up on performance projects in Sales Force.

  • Maintain pool orders and build loads at the time of shipping.

  • Maintain grid route trucks and coordinate at the time of shipping.



  • BS degree in Business

  • Entry level to 5 years of experience in a customer service role

  • SAP Experience Preferred

  • experience preferred

  • Excellent verbal and written communication skills

  • Outgoing, service-oriented, personality and willingness to learn

  • Some travel required (Up to 15%)