Customer Service Representative

Confidential Company  •  Worcester, MA

Less than 5 years experience  • 

Salary depends on experience
Posted on 05/25/18 by Cynet Sytems
Confidential Company
Worcester, MA
Less than 5 years experience
Salary depends on experience
Posted on 05/25/18 Cynet Sytems

We are looking for Customer Service Representative for our client in Worcester, MA

Job Title: Customer Service Representative

Job Location: Worcester, MA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

 

  • The representative is to service the needs of our patients by educating them on products and services?, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders. 

 

ESSENTIAL TASKS: 

 

  • Ability to answer hi-volume in-bound calls via an automated phone system. 
  • Ability to make outbound calls to patients and referrals as necessary. 
  • Respond quickly and professionally to customer telephone questions and concerns. 
  • Gather Patient demographics and billing information as needed to complete requested orders. 
  • Process orders using Client's ERP system. 
  • Maintain customer records by updating account. 
  • Recommend additional products that may be necessary or available to the customer. 
  • Achieve daily completion of CS Credit Review. 
  • Must possess excellent communication skills and the ability to practice proper phone etiquette. 
  • Basic Microsoft Office, particularly Word and Outlook. 
  • Provide feedback to Group Team Lead regarding issues with accounts. 
  • Conducts routine tasks as directed; works under clearly defined guidelines 
  • Contributes to specific objectives and outcomes as directed. 

 

QUALIFICATIONS: 

 

  • Basic skills with moderate level of proficiency. Consults with senior peers on non-complex projects. 
  • 1-2 years customer service experience 
  • Associate Degree 

 

USE OF EQUIPMENT: 

 

  • Telephone 
  • ERP System 
  • Calculator 
  • Computer 
  • Photocopier 
  • Fax Machine/Scanner 
  • File bound

 

TRAVEL REQUIREMENTS: 

 

  • Little or no traveling required (less than 10%

 

PHYSICAL DEMANDS: 

 

  • Speaking 
  • Walking 
  • Standing 
  • Reaching 
  • Keying/Typing 
  • Bending 
  • Pushing 
  • Hearing 
  • Sitting 
  • Additional tasks and responsibilities may be assigned at the discretion of the manager. 
  • Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
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