Customer Service Representative


Westwood, NJ

Industry: IT Consulting/Services


Less than 5 years

Posted 269 days ago

  by    Gagan Kapoor

This job is no longer available.

Position Title: Customer Service Representative

Position Number: 276249

Location: Westwood, NJ

Desired Skill Set:

Customer Service, Microsoft Office

Position Description:

Customer Service Rep 

Woodcliff Lake - 07675


Responsible for the ownership and resolution of:

Assigned Service requests (SR''s), Executive Customer Communications, Escalated Customer Complaints and Legal customer issues in a professional and timely manner. Position reports to the National Team Manager. When the case volume mandates, candidate is expected to supportother brands within the team. 

Basic job duties may include but are not limited to:

? The review of inbound inquiries and complaints (via telephone, email, Internet, written correspondence or escalated matters from the Call Center regarding MINI/ BMW/RR products, dealers, parts, service, sales, etc. 

?Responding to a customer''s within ONE business day.

? Researching the background of the contact with appropriate Client Group dealer personnel and investigate service history through repair orders, Customer Central, Warranty System and other resources. 

? Continuation of ongoing customer contact every FIVE working days or less, as required.

? Ensuring the highest level of customer satisfaction by effective and accurate case management.

? Daily interactions with Field Teams and Client Group Dealers to encourage satisfactory resolution of customer complaints.

? Embrace, promote and sustain the delivery of a World Class Customer Service Experience.

? Using initiative and best professional judgment in decision making processes.

?Working closely with the associate''s Team Lead to provide status updates and reports as required.

? To foster and renew existing customer relationships by regular time sensitive communication, throughout the lifetime of an assigned Case.

Immerse and engage in the unique ownership culture of the BMW Group

Be product conversant and target continual growth by attending company training and personal development courses.

Uphold the professionalism and integrity of the associate''s team by maintaining the highest level of personal and professional standards in the workplace.


? keyboarding speed of 45 wpm, 

? ability to effectively compose written correspondence, 

? strong verbal and presentation skills, 

? proficiency in MS Word and Outlook. 

? Willingness to be flexible and adaptable to changing priorities 

? Candidates must have 2-3years customer relations experience and the ability to work effectively and independently in a demanding environment. 

?Bachelor''s degreepreferred; high school diploma or equivalent

? Willingness to be flexible and adaptable to changing priorities


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.