We are looking for Customer Service Representative for our client in Warren, NJ
Job Title: Customer Service Representative
Job Location: Warren, NJ
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?
- A Customer Service Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
- Quickly assesses the user's issue and provides first level support for problem resolution.
- Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
- Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
- Works under moderate supervision and typically reports to the Customer Service Supervisor.
Minimum Education & Experience:
- We require candidates to have a minimum Customer Service background of 3 + years.
- Training in Medical Billing, HIPPA certified, or experience in claim processing preferred.
- Bi-lingual (English/Spanish) preferred.
- Pharmacy Technician experiencepreferred.
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