Customer Service Representative

Cynet Systems  •  Warren, NJ

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 03/03/18 by Cynet Sytems
Cynet Systems
Warren, NJ
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 03/03/18 Cynet Sytems

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

Principal Accountabilities: 

  • A Customer Service Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. 
  • Quickly assesses the user's issue and provides first level support for problem resolution. 
  • Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. 
  • Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. 
  • Works under moderate supervision and typically reports to the Customer Service Supervisor. 

Minimum Education & Experience: 

  • We require candidates to have a minimum Customer Service background of 3 + years. 
  • Training in Medical Billing, HIPPA certified, or experience in claim processing preferred. 
  • Bi-lingual (English/Spanish) preferred. 
  • Pharmacy Technician experiencepreferred.

Keywords Terms:

Call Center Rep, Inbound Call Center Representative, Inbound Customer Service Rep, customer service representative, contact center representative, CSR, Customer Service Representative, Senior Customer Service Representative, Call Center Associate

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