Customer Service Representative

Rose International Inc  •  Rochester, NY

Less than 5 years experience  •  IT Consulting/Services

$40K
Posted on 07/28/17 by Gagan Kapoor
Rose International Inc
Rochester, NY
Less than 5 years experience
IT Consulting/Services
$40K
Posted on 07/28/17 Gagan Kapoor

Position Title: Customer Service Representative

Position Number: 260435

Location: Rochester, NY

Desired Skill Set:

Billing, Call Center, Customer Service, Internet

Position Description:

Customer Support Representative
Location: Rochester, NY 14603
Duration: 3 years


Work in call center receiving calls from Agent and/or customers regarding service affecting issues. Coordinate and assist in technical calls with customers, vendors, and Client technicians as needed to identify and resolve equipment problems. Coordinate testing schedule and assist Customer Project Managers, local exchange companies, and/or Client technicians to isolate and resolve network or customer equipment problems. Interface with internal departments (Provisioning, Billing, Sales, Client work center supervision, etc.). Desired previous experience in the Telecom industry with service delivery (knowledge of circuit types, Internet protocol). May be assigned any shift after training as this is a 24/7 center. 

Top 5: dependable IP experience inquisitive, drive to learn telecom (of all kinds) experience responsible (takes ownership)
1. Reliable 
2. Customer focused 
3. Internet experience 
4. Takes initiative/problem solver 
5. Team player Work in call center receiving calls from Agent and/or customers regarding service affecting issues. 
6. Coordinate and assist in technical calls with customers, vendors, and Client technicians as needed to identify and resolve equipment problems. 
7. Coordinate testing schedule and assist Customer Project Managers, local exchange companies, and/or Client technicians to isolate and resolve network or customer equipment problems. 
8. Interface with internal departments (Provisioning, Billing, Sales, Client work center supervision, etc.). 
9. Desired previous experience in the Telecom industry with service delivery (knowledge of circuit types, Internet protocol). 
10. May be assigned any shift after training as this is a 24/7 center.

   
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

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