??We are looking for Customer Service Representative for our client in Pensacola, FL
Job Title: Customer Service Representative
Job Location: Pensacola, FL
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?
- Responsible for responding to customer inquiries with courtesy and professionalism.
- Responsible for addressing customer concerns efficiently and completely via the telephone and correspondence as appropriate.
- Receive inbound calls from customers related to services provided.
- Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns.
- Track and document customer contacts.
- Remain accessible to achieve appropriate adherence levels. (10%)
- Maintain a high level of application, process, and water utility knowledge.
- Maintain a courteous and knowledgeable appearance to the customer.
- Handle difficult calls and avoid escalation whenever possible.
- Continuously improve call handling skills, systems knowledge, and communications skills, enhancing customer service levels. (10%)
- Identify and relay to team leader areas for improvement within the customer inquiry and concern resolution processes. (10%)
- Provide exceptional service to the customer that meets or exceeds all
- Contractual service level agreements. (10%)
- Issue and maintain service orders. (10%)
- Support and sustain a positive environment that fosters team performance and individual excellence. (10%)
- Be receptive to performance feedback and continuously seek to improve own skills.
- Maintain adherence to all policies, procedures, programs, standards of performance and approved business objectives including those involving affirmative action, communications, community relations, human resources, labor relations, health and safety, and security. (40%)
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