Customer Service Representative - Outboud

  •  

Warren, NJ

Industry: Technology

  •  

Less than 5 years

Posted 151 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Customer Service Representative? - Outboud? for our client in Warren, NJ

Job Title: Customer Service Representative? - Outboud?

Job Location: Warren, NJ

Job Type: Contract ? 12 Months / Contract to Hire / Direct HireContract

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

 

  • The primary objective of the outbound Customer Service Representative is to meet established performance goals by delivering real value to our customers through defined scripting and procedures. 
  • The representative will be supported in this initiative with tools and promotional resources designed to provide the best opportunity to succeed. 
  • The successful representative will demonstrate the ability to manage their target audience strategically and effectively. 
  • They will also need to be a highly engaged, positive team player and show a high degree of customer focus. 
  • These services will be delivered through 100% initiated telephone interactions. 
  • Training on all aspects of the program, scripts and tools will provided.

 

Responsibilities: 

 

  • Perform outbound calls to designated physician offices 
  • Fluent in the art of cold calling, prospecting and lead generation 
  • Explain benefits to Health Care Providers or Physician Assistants for their patients to participate in manufacture programs 
  • Offer to distribute (free of charge) co-pay cards and vouchers for their patients 
  • Meet and exceed daily outbound call quotas 
  • Meet and exceed defined daily program participation success rates 
  • Deliver best-in-class service experience in a professional courteous manner 
  • Ability to develop and maintain relationships with clients via phone 
  • Provide feedback on how to improve programs and processes

 

Additional Responsibilities: 

 

  • Score an average of ?90% during call monitoring sessions 
  • Manage simple excel spread sheets 
  • Competencies 
  • Strong interpersonal, verbal and written communication skills 
  • Flexibility to learn new call tracking system 
  • Must be able to work in a team environment 
  • Basic computer skills required 
  • Strong organizational skills to multitask, work in a realistic paced environment to meet goals 
  • Must be comfortable in an active high volume inbound/outbound call center environment 
  • Two years of outbound call center experience 
  • High school diploma or GED 
  • Previous successful outbound sales experiencepreferred