Position Title: Customer Service Representative
Position Number: 265303
Location: Abbott Park, IL
Desired Skill Set:
Customer Service, Lotus Notes, MS Excel, MS Word
Customer Service Rep
Duration: 12-13 months
Location: Abbott Park, IL 60064
• 10am-7:45pm for the first 2-3 months, then must be flexible between the hours of 10am-10pm. This is a 4 and a half day work week
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word - please provide test scores with submission
• 3 - 5 year experience required.
• Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
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Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.