Customer Service Representative


Mason, OH

Industry: Retail & Consumer Goods


Less than 5 years

Posted 37 days ago

Job Title: Consumer Services Specialist

Location: Mason, OH 45040

Shift Timings: Monday-Friday (10:30 am to 7:00 pm)

General Function

  • The Consumer Services provides telephone and email support of Client Retail's contact Lens eCommerce business.
  • The consultants must quickly master a deep knowledge of the concerned Retail department.

Duties & responsibilities

  • Communicating effectively and professionally with the customer via phone, email and potentially live chat.
  • Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.
  • Explaining pricing and insurance benefits.
  • Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.
  • Using up-sell and cross-sell techniques to maximize revenue.
  • Partnering with doctors to ensure prescriptions are valid.
  • Scheduling eye exams for patients of doctors next to Lens crafters, Pearle Vision, Sears Optical and Target Optical.
  • Associate must be able to adapt to a floating work schedule.
  • Associate must exhibit excellent customer care, phone, communication and writing skills.
  • They must be able to calculate figures and amounts.
  • Candidate should have knowledge of basic Microsoft applications and the ability to learn other computer software applications.

Skills & Qualifications

  • Needs to have intermediate computer skills.
  • Ability to navigate multiple systems simultaneously.
  • Customer service skills but not necessarily call center experience.
  • Ability to be present and on time.