Customer Service Representative
Position Title: Customer Service Representative
Position Number: 276650
Location: Louisville, KY
Desired Skill Set:
Analytical Skills, Collections, Customer Service
?Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates
Title: Collections Representative
Position # 11301
Duration: 12+ months
Location: Louisville, KY 40222
Client is one of the world?s leading energy companies, with approximately 60,000 employees working in countries around the world. The Corporation explores, produces and transports crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.
Summary: The focus of this job is to work withinternal and external customers, to analyze disputed invoices, provide solutions for payment, to increase collection efficiency.
The primary focus of this position is collections with an emphasis on resolving invoice disputes. This would include uncovering barriers and identifying short and long- term solutions for more fluid and timely invoice payments
This position will be added to a team focused on order-to-cash for Commercial and Industrial, Consumer Products, and Auto Installed customers. Collections efficiency is a team priority and our success in this area is largely dependent upon the efforts and performance of the team in conjunction with the Client Credit and Sales employees. The successful candidate for this position must find balance between working independently and with Sales, Credit, Customer Support teams, and Customers.
?Bachelor's degree with an emphasis in Finance or Business
? Previous 3-5years? of experience with collection efficiency
?MS Office Suite (Excel, Word, Outlook)
? Strong analytical skills
? Previous experience within Excel- Analyze and format data using pivot tables and V-Look up
?Experience with working with global employees outside of the United States
? Verbal and Written communication skills.
? Ability to work independently and manage time as well as work with a team.
? Should be prepared to adapt to customers irregular requirements and use initiative to solve problems
? Excellent team working and capable of working to own initiative including confidence to make appropriate decisions.
? Demonstrated ability to meet deadlines, while working under pressure and ensuring delivery of required service
? Resolve disputed invoices
? Obtain delivery documentation or pricing to solve dispute
? Review customer account balances
? Track customer invoices disputes in Client's customer management system
? Resubmit invoices in customer 3rd party portals (Ariba, Transcepta, etc.)
? Collaborate with Client credit and customer support teams
? Work directly with customers to pay
? Analyze and format data using pivot tables and V-Look up
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.