Position Title: Customer Service Representative
Position Number: 276626
Location: Lombard, IL
Desired Skill Set:
Call Center, Customer Service, Documentation
Job Title: Customer Service Coord
Location: Lombard, IL, 60148
Duration: 12 Months
?Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.?
?Works with operations, sales, and set-up departments to resolve escalated and complex customer service issues.
? Monitor and maintain shipment status via computer system.
?Respond to customer complaints in a timely manner.
?Investigate and solve issues with shipments for both vendors and customers.
? Initiate calls to customers to set up deliveries, advise shipment delays and/or information necessary to set up deliveries.
? Initiate traces with carriers and railroads for proof of deliveries when needed.
? Develop interactive relationships with vendors, customers and outside ocean freight carriers.
?Responsible for all necessary export documentation for all shipments to overseas mills.
? Gather and process the cost information to minimize the overall impact to the company and customer, with approval by account manager.
?Work withother supervisors/managers to coordinate services and keep them informed as issues arise.
? Project a knowledgeable, enthusiastic, positive attitude that encourages customer and employee confidence and reflects the professional image desired by WMRA.
? Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity and efficiency.
? Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding his/her attention.
? Provide timely and accurate information to incoming customer order status and product knowledge requests.
? Works to meet or exceed service goals for the department, including productivity, quality, and timeliness goals.
? Collaborate with sales representatives to meet and exceed customers? service exceptions, and develop solutions to ensure smooth material movement.
? Perform other special projects and tasks as assigned
? May provide direction or support to less experienced Customer Service Representatives.
? Works to understand customer and supplier needs, issues, and requests
? Solves difficult problems on the customer?s behalf by engaging the right department and people within WMRA
? Completes and maintains required documentation on daily deadlines
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.