San Diego, CA
5 - 7 years
Posted 127 days ago
General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.
General Atomics Electromagnetic Systems (GA-EMS) designs and manufactures first-of-a-kind electromagnetic and electric power generation systems. GA-EMS’ expanding portfolio of specialized products and integrated system solutions support critical fleet, space systems and satellites, missile defense, power and energy, and process and monitoring applications for defense, industrial, and commercial customers worldwide.
General Atomics Electromagnetic Systems (GA-EMS) offers a family of Terminal Automation Products (TAP) for bulk product facilities. For more than 40 years, we have designed and manufactured explosion-proof access devices and developed terminal management software to help customers automate, manage and maintain terminal operations for a variety of bulk product industries including oil and gas, chemical, fertilizer, and refined products.
We currently have an exciting opportunity for a professional Customer Service Representative to join the Aftermarket Organization in Rancho Bernardo, CA. Under minimal supervision, this position is responsible for interaction with current and potential customers for pre and post-sales of products through telephone, written and electronic communications. The candidate must be able to work directly with customers in high-pressure situations, time sensitive situations, possess superior organization/time management skills, and exhibit sound interpersonal, verbal and written communications skills. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled in a timely manner and customer orders are delivered on time. Customer Relationship Management (CRM) software experience is preferred but not essential. The Customer Service Representative will participate with management and marketing team members in developing company literature, and pricing schedules, growth strategies, validity of warranty claims, replacement order requests and may visit customer sites as required.
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Job ID#: 19714BR