osition Title: Customer Service Representative
Position Number: 276707
Location: Chanhassen, MN
Desired Skill Set:
Customer Service, Documentation, MS Excel
TITLE: Customer Service Representative
Location: Chanhassen, MN 55317
Duration: 1+ year
Job Summary: This position is primarily engaged in day-to-day customer service and support activities. The goals and objectives are generally described as maximizing customer satisfaction in an effort to drive sales revenue. Minimum Qualifications:
? Education ? Two-year college degree or an equivalent combination of training and work experience.
?Experience? Minimum of two years?experience in customer support or inside sales. Industrialbusiness-to-businessexperience a plus. International experience a plus.
Essential Duties and Responsibilities:
? Establishes and maintains effective working relationships with the customer base both internally and externally.
? Maximizes customer satisfaction in an effort to grow sales revenue.
? Effectively manages customer conflict.
? Provide customer quotations including follow-up activity.
? Assists in the procurement of product samples.
? Order entry execution and maintenance with a high degree of accuracy.
? Issues New Part Releases (NPR''s) and Engineering Change Orders (ECO''s)
? Effectively manages blanket contracts.
? Expedites customers? orders and assists in maintaining on time deliveries of orders by working closely with Production, Product Management, Quality and Shipping personnel.
? Effectively manages electronic customer communication.
? Assists in the identification and resolution of quality discrepancies while maintaining a close relationship with customers and representatives.
? Issues Return Material Authorization (RMA) and may initiate Corrective Actions (CAR''s).
? Issues credit memos.
? Documents and updates customer requirements in the alert system.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.