Customer Service Representative

Cynet Systems   •  

Warren, NJ

Industry: Technology


Less than 5 years

Posted 212 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Customer Service Representative for our client in Warren, NJ

Job Title: Customer Service Representative

Job Location: Warren, NJ

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

Top 3 must-have hard skills:

  • 2+ years of Call Center Background (non-remote)
  • Minimum of a High School Diploma or Equivalent.
  • Team environment

Top 3 nice-have hard skills::

  • Pharmacy/Healthcare/Doctor's Office experience
  • Billing/Invoicing/Claims department
  • HIPAA certified preferred

Role Purpose:

  • An Alternative Payment Solution (APS) rep will utilize a financial system to facilitate payment transactions.
  • Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program.
  • Programs typically consist of pharmaceutical brand initiated payment assistance solutions such as co-pay cards or vouchers.
  • Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
  • The APS role has actually morphed into a combination inbound/outbound program

Principal Accountabilities:

  • A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
  • Quickly assesses the user's issue and provides first level support for problem resolution.
  • Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
  • Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
  • Works under moderate supervision and typically reports to the Customer Service Supervisor.

Minimum Education & Experience:

  • High School Diploma or equivalent
  • We require candidates to have a minimum Call Center background of 3 + years.
  • HIPAA certified preferred
  • Experience in medical claim processing preferred.
  • Bi-lingual (English/Spanish) preferred.
  • Pharmacy Technician experiencepreferred.