Customer Service Representative

  •  

Altona, IL

Industry: IT Consulting/Services

  •  

Not Specified years

Posted 269 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Customer Service Representative for our client in Alton, IL

Job Title: Customer Service Representative

Job Location: Alton, IL

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Receive inbound calls from customers related to products and services Clarify the needs of the customer, answer customer inquiries and assist in the resolution of concerns.
  • Track and document customer contacts
  • Relay customer service problems to team leader
  • Remain accessible to answer calls 7.5 hours per day
  • Maintain a high level of product and process knowledge.
  • Portray a knowledge and courteous semblance to the customer.
  • Educate the customer on services.
  • Master desktop solutions system applications Handle difficult calls and avoid escalation whenever possible.
  • Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels
  • Identify and relay to team leader areas for improvement within the customer inquiry and concern resolution processes
  • Provide exceptional service to the customer that meets or exceeds all contractual service level agreements
  • Be responsive to and execute process improvement/enhancement programs Issue service orders