We are looking for Customer Service Representative for our client in Alton, IL
Job Title: Customer Service Representative
Job Location: Alton, IL
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?
- Receive inbound calls from customers related to products and services Clarify the needs of the customer, answer customer inquiries and assist in the resolution of concerns.
- Track and document customer contacts
- Relay customer service problems to team leader
- Remain accessible to answer calls 7.5 hours per day
- Maintain a high level of product and process knowledge.
- Portray a knowledge and courteous semblance to the customer.
- Educate the customer on services.
- Master desktop solutions system applications Handle difficult calls and avoid escalation whenever possible.
- Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels
- Identify and relay to team leader areas for improvement within the customer inquiry and concern resolution processes
- Provide exceptional service to the customer that meets or exceeds all contractual service level agreements
- Be responsive to and execute process improvement/enhancement programs Issue service orders