Customer Service Representative

Confidential Company  •  Altona, IL
Salary depends on experience
Posted on 02/20/18 by Cynet Sytems
Confidential Company
Altona, IL
IT Consulting/Services
Salary depends on experience
Posted on 02/20/18 Cynet Sytems

We are looking for Customer Service Representative for our client in Alton, IL

Job Title: Customer Service Representative

Job Location: Alton, IL

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Receive inbound calls from customers related to products and services Clarify the needs of the customer, answer customer inquiries and assist in the resolution of concerns.
  • Track and document customer contacts
  • Relay customer service problems to team leader
  • Remain accessible to answer calls 7.5 hours per day
  • Maintain a high level of product and process knowledge.
  • Portray a knowledge and courteous semblance to the customer.
  • Educate the customer on services.
  • Master desktop solutions system applications Handle difficult calls and avoid escalation whenever possible.
  • Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels
  • Identify and relay to team leader areas for improvement within the customer inquiry and concern resolution processes
  • Provide exceptional service to the customer that meets or exceeds all contractual service level agreements
  • Be responsive to and execute process improvement/enhancement programs Issue service orders
Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.