Customer Service Reprensentative

  •  

Norco, CA

Industry: Energy & Utilities

  •  

Less than 5 years

Posted 34 days ago

Job Description

RESPONSBILITES

  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Consult with clients on special/customize solar systems, to resolve problems and to provide ongoing support. Provide customers with system details and instructions. Minimize returns due to customers unfamiliar with products on technical aspects.
  • Identify prospective customers by using social media, business directories, following leads from existing clients, as well as monitor market conditions, product innovations, and competitors' products, prices, and sales in both the domestic and international markets.
  • Perform administrative duties, such as preparing sales budgets and reports, and keeping sales records. Keeping company records by using Quickbook to track all lead, account, and customer service activity.
  • Identify all sales opportunities through account audits and overcome hesitation to grow a pipeline of new business. Suggest solutions for out-of-stock inventory and recalls.

EXPERIENCE / SKILLS

  • Must be an active listener giving full attention to others, as well as conveying information effectively and be able to persuade others.
  • Must use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Must be service oriented in order to look for ways to help potential clients
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Projects a warm, inviting and trustworthy image on the phone.
  • Answers customer inquiries over the phone and emails.
  • Researches new product requests and inputs orders.
  • Tracks and prepares reports on daily, weekly, and monthly leads and sales.
  • 1 year of related sales experience (required)
  • solar industry knowledge a plus
  • Quickbook System experience (Preferred)

Qualifications:

  • Strong word processing and spreadsheet and contact management (Word, Excel, PowerPoint) skills.
  • Strong written and verbal communication and organizational skills.
  • Can handle multi-tasking with attention to detail; able to work well under pressure during busy seasons