Customer Service Rep #5607

Serta Simmons Bedding  •  Salt Lake City, UT

Less than 5 years experience  •  Furniture & Home Goods

$80K
Posted on 10/18/17
Serta Simmons Bedding
Salt Lake City, UT
Less than 5 years experience
Furniture & Home Goods
$80K
Posted on 10/18/17

Position Details

Reports TO:  Customer Services Supervisor.

 

Summary

Receives customer orders and records information into computer.

 

Duties & Responsibilities

Take customer orders by phone, fax, mail, or EDI and enter them into the computer, including processing, label printing, and billing

Use website for routing and shipping when required

Follow up on all customer-related issues such as credits, back-orders, shipments, and pricing

Handle customer inquiries, problems, and complaints

Ensure timely and accurate communication with sales representatives, customers, and otherassociates to facilitate customer satisfaction

Process and track all customer point-of-sale materials

Process warranty claims and return authorizations

Generate monthly returnreports and otherreports as needed.

 

Qualifications

Proficient in Microsoft Office Suite

Able to work in a team setting

Able to multi-task and work effectively in a fast-paced environment

Proficient in data entry.

 

Education/Experience/ Work Environment

1-3 years related experience

High School diploma or equivalent work experience

No travel

Work is primarily sedentary in nature.

 

This job description is not intended to be an exhaustive list of all duties or responsibilitiesassociated with the job. Other job-related duties may be assigned.

An affirmative Action Equal Opportunity Employer * Drug-Free Working Environment

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