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Customer Service Market Manager in Seattle, WA

Land Rover USA

Seattle, WA 98160
7w ago


Marketing Research & Analysis


5 - 7 years

Job Description

Key Accountabilities and Responsibilites include but are not limited to:

  • Driving the focus on customer satisfaction and loyalty by using available tools to drive continuous improvements in customer satisfaction and loyalty, to achieve a best in class vehicle ownership experience including leading, coaching, and mentoring the Retailer to create a Customer First culture that delivers an outstanding customer service experience
  • Monitoring and managing Retailer Customer Service & Parts performance by analyzing KPIs and performance data to identify opportunities to improve customer service and parts performance and profitability and agrees action plans with the Retailer to deliver improvements
  • Responsible for the implementation and embedding of programs and initiatives by reviewing key processes (e.g. diagnostic processes, quality checks, concern reporting, Field Service Actions, Warranty processes) and identifying opportunities to improve c
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Valid through: 2020-2-19

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