Customer Service Manager


Seattle, WA

Industry: Healthcare


Less than 5 years

Posted 9 days ago

  by    Sara Mendoza

This job is no longer available.

Company Information:

Shield Healthcare has been a leader in medical supplies since 1957 and is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction. We have an overall satisfaction rating of 99% and take pride in maintaining that score. Over the years, Shield HealthCare has expanded nationally with current service locations in Arkansas, California, Colorado, Illinois, Texas and Washington.

Job Summary:

We have an immediate opening in our Tukwila, WA Sales Office for a Customer Service Manager. As a Customer Service Manager, you are responsible for the sales and operations of the Tukwila office, including the daily activities of the office staff and the distribution center.

Salary & Benefits:

  • Competitive annual salary plus bonus potential
  • Medical, Dental and Vision
  • 401(k)
  • Personal, Sick and Vacation Days
  • Flexible Spending Account
  • Life & Disability Insurance
  • Education Assistance
  • Employee Discounts

Key Job Responsibilities:

  • Achieve sales, expense, and operating income budget
  • Supervision and direction of office and distribution center staff
  • Motivation of personnel through positive reinforcement, team environment, communication of clear objectives, and performance reviews
  • Conduct monthly Quality Control reviews and review with CSRs
  • Responsible for Sales Office semi-annual business plan
  • Develop and implement center budget semi annually
  • Implement corporate sales strategies with quantifiable objectives specific to the market
  • Participate in community organizations to enhance SHC's visibility
  • Understand competitive forces and develops strategies to overcome them
  • Maintain sales coverage for vacant sales territories
  • Participate in monthly Area Manager meetings
  • Maintain accounts receivable at corporate objective
  • Work ship not billed to achieve corporate objective
  • Monitor and distribute work via Right Fax and Work Flow to ensure customer service level expectations are met
  • Ensure timely and accurate resolution of assigned Onyx incidents
  • Process timecards, deposits, etc.
  • Responsible for regulatory compliance and sales office audits
  • Interview, select, ensure orientation and training, and when necessary discipline and/or discharge departmental personnel
  • Inventory preparation
  • Safety/OSHA/facilities management
  • Miscellaneous projects as assigned by manager


  • Bachelor's degree
  • Three years customer service supervisor/management experience
  • Proven track record of achieving sales, expense, and operating income budgets
  • Sales aptitude and problem resolution
  • Experience with financial planning and budget issues
  • Familiar with managed care and third party programs
  • Excellent written and verbal communication skills
  • Capable of building effective sales teams within the sales location and achieving success in a fast-paced, changing industry

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.


$80K - $90K