Responsible for leading a multifaceted Customer Service team in the Labels business. Manages and coordinates activities of the customer service functions in accordance with company goals to obtain optimum efficiency and customer satisfaction. Works closely with Sales and Operations to make sure we are delivering a best in class customer experience.
Bachelor’s Degree in Business, Printing (or similar) or equivalent working experience preferred.
Five plus years customer service experience in the printing industry. Experience in management / supervisory role required. Experience with large format, POP, and commercial print desired.
High energy individual that likes working in a fast paced challenging environment. Hagen system knowledge a plus.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to lead employees to accomplish goals. Strong analytical ability, good judgment, strong operational focus required.
Must have outstanding communication and presentation skills, a thorough knowledge of product, and a full understanding of customer service philosophy.
Basic to advanced computer skills required.
Proven ability to develop and implement strategic initiatives that deliver a best in class customer experience.
Tracking Code 39644