Customer Service Manager

Evoqua Water Technologies   •  

Coventry, RI

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 176 days ago

Job Description

Evoqua has the strength of a major global business while embracing the entrepreneurial spirit of a startup. Our innovative products have been solving the world’s water problems for more than 100 years. Today, we are building on that strong history of success – transforming water for our customers enriching the lives of consumers.

 

Evoqua’s unparalleled portfolio of proven brands, advanced technologies, mobile and emergency water supply solutions and services helps cities across the world provide and discharge clean water, and equips the leisure and commercial industries to maximize productivity and profitability. Every day, millions of people and thousands of companies rely on Evoqua Water Technologies to help meet their needs for clean water.

 

What does it mean to work here. . .

 

Our Mindset: We put customers first. We know we succeed only when our customers succeed. To that end, we make decisions at lowest possible levels, at fastest possible speeds – freeing employees to respond to customers quickly and effectively without sacrificing safety or quality.

 

Our organization: We work as “One Evoqua”. We collaborate across our global enterprise. In an increasingly competitive marketplace, no single product, group or unit succeeds on their own, no matter how remarkable they are. We are one team.

 

Our People: We hire for brains and heart. We are industry experts who foster great relationships with colleagues and customers. We value technical knowledge and experience, alongside business insight and people smarts. We nurture both the hard and soft skills of our talent.

 

Our Leadership: We lead from where we are. We take ownership. We lead from all levels. We value the opportunity to grow, as a business and as people. We hold each other accountable to make the right things happen for maximum performance.

 

Our promise: Grow with the Best. We grow with the best. We are on the move. As the world’s first choice for water solutions, our workplace will continue to evolve and expand, and so will the opportunities. This is a workplace that nourishes talented people. Immerse yourself . . . in Evoqua.

 

Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water. Enriching Life.

Evoqua Water Technologies is currently searching for a Senior Customer Service Supervisor in Coventry, RI. 

 

The CSST Manager (Commercial Operations Manager) will be responsible for the following functions:

-Applications Engineering in support of Sales for Order acquisition

-Preparation of Sales training materials for independent manufacturers rep/distributors network

-Global Design Control & Document control of Standards for Neptune Benson product line

-Interface with R&D/Process Engineering team to develop pilot protocols in support of new projects and/or applications development

-Project Management and Project Engineering in support of Order execution

-Installation supervision/start-up and Customer Training

-Aftermarket sales and technical support of installed base

-Providing management revenue forecasts for Neptune Benson product line

-Manage Aquatics Customer Service and Support Team in Coventry and Support of Business Opportunities

 

Requirements:

-Bachelor's Degree is required; preferrably with an Engineering focus

-At least 5 years experience in managing Engineering/Inside Sales/Customer Service is required

-Water Industry experience is preferred

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