Customer Service Manager

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 10/12/17
Portland, ME
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 10/12/17

Primary Job Responsibilities:

  • Develops and implements strategic sales plans to address customer requirements
  • Directs salesforecasting activities and sets performance goals accordingly
  • Provides data and sales forecasts for production scheduling and material requirements
  • Assists sales in reviewing or performing market analyses to determine customer needs, price schedules, and discount rates
  • Directs staffing, training, and performance evaluations to develop and improve the inside sales function
  • Provides salesstatistics to assist Sales Managers to formulate policy in promoting sales
  • Analyzes and controls expenditures of the department to conform to budgetary requirements
  • Assists Sales in preparing periodic salesreport showing sales volume, potential sales, and areas of proposed client base expansion
  • Assists Sales and Engineering on new product research, customer requirements and market trends
  • Coach individuals during day-to-day operations and maintain consistency and order
  • Manage Customer Service group including, hiring and terminating of  employees

Minimum Job Requirements:

  • Bachelor’s Degree in a related field or equivalent experience is required
  • Minimum of three (3) years of supervisory experience
  • Excellent verbal and written communication
  • Previous knowledge of the building products sales industry is high preferred
  • Authorized to work in the United States without sponsorship.


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