The Customer Service Manager is responsible for planning, managing and directing the activities of the Pet Owner Care Team Call Center. The Manager monitors, delivers, and maintains a high-standard level of service to all external and internal customers. High-standard service activities include: customer inquiries, complaints, appeals, policies and procedures, and compliance with State and Federal regulations. The POCT Manager is passionate about coaching and developing people, building relationships, and creating an exceptional customer experience.
Valid through: 2020-2-19