Customer Service Manager - Call Center in Portland, OR


Portland, OR 97201
7w ago


Operations Management


5 - 7 years

Job Description

General Summary:

The Customer Service Manager is responsible for planning, managing and directing the activities of the Pet Owner Care Team Call Center. The Manager monitors, delivers, and maintains a high-standard level of service to all external and internal customers. High-standard service activities include: customer inquiries, complaints, appeals, policies and procedures, and compliance with State and Federal regulations. The POCT Manager is passionate about coaching and developing people, building relationships, and creating an exceptional customer experience.

Essential Duties:

  • Engage employees by building trusting relationships and creating a fun working atmosphere based on Vetsource core values.
  • Oversight of all activities for the POCT: assist and manage employee hiring, disciplinary action, and terminations as necessary in cooperation with Human Resources and Director of Customer Support.
  • Tr
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Valid through: 2020-2-19

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