Customer Service Manager

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
Kansas City, MO
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.    

BUNZL IS KEEPING BUSINESSES MOVING

Responsibilities:

  • Responsible for overseeing the training and development of Customer Service Representatives 
  • Monitors the overall performance of staff to ensure compliance with policies, practices and approved customer service processes 
  • Responsible to maintain the department's relationships with both internal and external customers with exceptional service 
  • Responsible for escalated customer interaction on customer problems, concerns and complaints
  • Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
  • Act as back-up to Customer Service Representatives as required
  • Other duties as assigned

Requirements

  • High School diploma or equivalent, Bachelor's degreepreferred 
  • 5+ years experience in customer service or relevant business experience is required; preferably in a distribution environment
  • Minimum of 1 year previous supervisory experience, preferably in a call center and/or distribution environment
  • Must possess executive level communication skills with proficient PC skills to include Microsoft Office
  • Must possess strong planning, organizational and time management skills, as well as strong problem solving skills
  • Must be team oriented, dependable and a strong leader
  • Must be able to multi-task with the ability to change direction quickly and often
  • AS400 experience is highly preferred

18-0239

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