Customer Service & Information Technology Officer (TS/SCI w/Poly)

CACI International   •  

Mclean, VA

11 - 15 years

Posted 238 days ago

This job is no longer available.

Job Description

What You’ll Get to Do:

As the Customer Services and Information Technology Officer (CSITO) you will have the opportunity to positively impact the end-user experience and affect change across the enterprise by providing problem resolution for technology products and/or applications. You will develop and enhance a centralized technology customer service center identifying, analyzing, and implementing process changes.

More About the Role:

  • Manage the transition of IT service and infrastructure initiatives; providing technical guidance and direction to component close support teams for all new and component specific applications and deployments. 
  • Recommend and implements process changes.
  • Assess and coordinate customer impact of multiple, sometimes conflicting deployment schedules to the standard operational environment and exercises authority to proceed, delay, or cancel deliveries.
  • Propose and review new concepts, program plans, and/or policies to provide substantive input that guides implementation, including writing security plans, MOUs, and SLAs.
  • Seeks to improve the processes of IS services. Identifies opportunities for new or more efficient application of the organization’s technological capabilities.
  • Engage with service providers or close support team members for data in support of root cause analysis.
  • Coordinates the worldwide implementation of IT and security policies that impact IT infrastructure.
  • Provides input on proposed policy documentation that incorporates mission partner as well as service provider impacts.
  • Gathers and analyzes data; investigate issues and brief all levels of management on findings and design survey processes to collect customer feedback.
  • Coordinate the transition of IT service and infrastructure initiatives.

You’ll Bring These Qualifications:

  • Top Secret clearance with polygraph is required.
  • Extensive knowledge and experience with Microsoft systems engineering and providing support to those systems (O&M)
  • Windows group policy design, implementation and troubleshooting
  • Extensive experience with Windows XP Professional; Active Directory; and VMWare design and O&M
  • Ability to convey technical designs, ideas, and results to non-technical audiences and provide briefings to high-level government personnel
  • Author documents (reports, briefings, etc.) to support customer missions.
  • Apply the engineering design process to discover innovative methods to solve technical problems to meet client requirements
  • Possession of excellent oral and written communications skills
  • Possession of excellent analysis and critical thinking skills
  • Ability to work independently as well as within small and large groups
  • Capable of preparing and presenting professional briefings
  • Ability to work independently and with a team
  • Bachelors Degree in Technical / IT related field and typically 10+ years work experience and 6+ years specialized experience
  • Professional certifications desired