U.S. Bank is seeking a Customer Research Manager in our Mortgage Customer Research department.
You'll lead a team of about 4 exempt managers and 67 indirect non-exempt level Customer Research Specialists!
How you'll spend your time:
- Manages and coordinates the operational activities for assigned functional areas/regions.
- Ensures quality service and effective operations support for all of the assigned internal and external customers.
- Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals.
- Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.
- Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective.