The Apprenda Managed Services team is responsible for the end-to-end customer experience across the Apprenda Cloud Platform and Cloud Native Container Services. As a member of this team you will be the first line of interaction for a variety of customers: helping them to architect complex cloud solutions and utilize Apprenda's services as well as those of our partners.
As a Customer Reliability Engineer (CRE), you will be responsible for the successful delivery of a managed offering consisting of the design, build-out, fine-tuning and operation of a platform and ecosystem to sustain it. This means creating a close relationship with our customers, proactively identifying their use-cases and monitoring for potential flaws, providing support for incidents, as well as working with the Client CTO team to prioritize and build automation around any recurrent issue experienced.
Given the fast-paced ecosystem and community around Cloud Computing, CRE’s will use a variety of configuration tooling, target infrastructure and monitoring products to name a few. The ideal candidate is someone interested in continuous learning, and will be empowered to tinker and prototype as a part of their daily routine.
Candidates excelling in this position will be accelerated towards a career path as a Technical Account Manager within a 12-24 month timeframe.