Customer Reliability Engineer

Apprenda   •  

New York, NY

Industry: Technology


11 - 15 years

Posted 173 days ago

This job is no longer available.


  • · Provide support of the Infrastructure and Tooling responsible for operating a managed Platform.
  • · Interface with regional Technical Account Managers to provide support for the Managed Platform
  • · Operate a Shared Pager Duty across a team of CRE's for SEV-1 Escalations.
  • · Monitor Support HelpDesk & Slack Channels for incoming requests from clients.
  • · Build and Maintain KB of known issues across customer implementations.
  • · Automate build out (infrastructure, tooling and platform), monitoring (load testing, performance, log aggregation, etc.) and configuration that could be use cross-client accounts.
  • · Liaise with the CCTO Team to define and build standards based on market trends including best practices, operating manuals, hardening guides, threat prevention/detection and recovery of services.

Preferred Qualifications:

  • · Basic Development Experience (with a focus on scripting against REST API's)
  • · Automation Experience (Powershell, Scheduled Tasks, Cron Jobs)
  • · Infrastructure Automation Experience (Ansible, Chef, Terraform)
  • · Experience with Cloud Providers such as AWS, Azure, GCP, Softlayer, or other Distributed Infrastructure Platforms
  • · Creative problem-solving, debugging and troubleshooting skills.
  • · Ability to operate in a fast-pace environment.
  • · Ability to work with a distributed team.


Commensurate with experience. Base plus performance bonus plus equity plus benefits.