We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Prepares correspondence to address and resolve complex customer concerns/complaints, which may be received from the customer and regulatory entities.
Resolves internal/external questions pertaining to customer accounts.
Escalates issues to management for immediate assistance to expedite the resolution pro