Customer Relations Manager

ResCare, Inc.   •  

Dallas, TX

Industry: Healthcare


5 - 7 years

Posted 66 days ago

This job is no longer available.

As a(n) Customer Relations Manager you will:

The Customer Relations Manager is responsible for designing and executing referral generating activities. The main function of this position is to develop and maintain relationships with new and existing clients to drive growth. The Customer Relations Manager will also promote services provided by ResCare.

Essential Job Responsibilities:

  • Convert sales leads to admissions
  • Develop and implement sales strategies aimed at increasing business on new or existing accounts in collaboration with operational strategies that support growth initiatives
  • Identify and cultivate new prospects from relationships built with physicians, hospitals, insurance companies, care managers and other referral sources with potential clients
  • Identify trends and insights, and improve campaign/sales performance based on insights
  • Direct prospecting and referral efforts in assigned territory
  • Establish a referral network to drive growth
  • Build brand awareness and represent brand in a professional manner
  • Cultivate and maintain favorable contact with key and major accounts by building long-term relationships
  • Document sales accounts and activities daily
  • Sustain a record of high sales achievement
  • Effective communication with operations to understand new sales initiatives and / or to facilitate successful hand off of referrals
  • Review and analyze sales activities and/or campaign performance to evaluate effectiveness towards sales strategy to be done weekly, monthly or as needed with leadership
  • Other duties as assigned.

Position Requirements

Education, Experience and Certification

  • Must have executive level knowledge of business development and strategic planning
  • Must be self-motivated and able to think out of the box with outstanding written and verbal communications skills, strong leadership and problem solving skills
  • Experience in health/home care, human services, pharmacy and/or other medical outside sales is a plus
  • College degree or equivalent, marketing and public relations experience, 5 years of brand development experience, 5 years of sales and profit building in a management position
  • Must have a proven, successful sales track record
  • Maintains a high level of professionalism and quality standards

Personal Attributes

  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong interpersonal and oral communication skills
  • Highly self-motivated and able to work independently with little direction
  • Keen attention to detail
  • Public speaking skill is a plus
  • Excellent follow-up and relationship building skills are a must.