Customer Project Manager

Ondot Systems   •  

Santa Clara, CA

5 - 7 years

Posted 234 days ago

This job is no longer available.

About Ondot Systems

Ondot Systems is the creator of Mobile Card Services, a while label solution that empowers consumers to control and manage their payment cards from a smartphone app. Ondot’s solutions enable Financial Institutions to give consumers the security they want with the convenience they need, by allowing cardholders to turn their payment cards on/off; specify when, where, and how their payment cards can be used; respond to real-time alerts; and perform self-service functions from their smartphone app. Ondot’s customers include the largest global and national card processors, who collectively serve over 10,000 Financial Institutions and 100s of millions of cardholders.

Ondot has been recognized in the FinTech industry as one of the fastest growing and innovative companies, including Best of Show at Finovate, Global Product Innovation Award from Frost and Sullivan, Best of What’s New from Popular Science Magazine, Gold Innovation Award from Pymnts.com, New Best Practice in Banking from Mercator, and has been covered in leading print and media outlets including CBS, CNBC, MSN, Bloomberg, Forbes, Financial Times, American Banker, Pymnts.com, Fast Company, Inc. Magazine, etc.

Ondot’s leadership and investors bring together experienced executives from mobile, telecom, payments, and banking industries, who share a vision of transforming how consumers interact with their Financial Institution. We are looking for energetic, enthusiastic, and driven individuals to join our team inrealizing this vision. This is a great time to be in the Payments and FinTech space, and Ondot offers a unique market opportunity in a hot industry. Join us in this exciting journey!

About the Group

Ondot’s Customer Success team is responsible to working closely with leading global customers to define and customize Ondot’s solution, implement the solution from initiation to commercial deployment, and manage the program end-to-end. Ondot offers a unique customer-centric delivery experience in this role.

Roles and Responsibilities

•Manage Ondot customer engagementsand implementations, including:requirements gathering, developing scope, scheduling, prioritizing and managing risk.

•Coordinate, partner and collaborate with project managers representing customers.

•Define goals, tasks and resources needed to complete the project.

•Create a schedule and timeline for the project.

•Manage project team and coordinate delivery tasks on a daily basis including coordinating with offshore delivery team members.

•Manage and track all activities to ensure all deliverables will be completed on time.

•Ensure the project is delivered within the budget outlined in the SOW (statement of work).

•Present client with change orders in the event they're asking Ondot to perform tasks that are outside the scope of the SOW.

•Monitor and report on the project status to all stakeholders.

•Review the management process after the project is over. Identify any steps in the process that can be improved upon for the next project.

•Conduct retrospectives and lessons learned.

•Develop internal relationships with Engineering, Sales, Integration, and Marketing.

Qualifications

•6+ years of experience in implementing and managing complex enterprise software implementation projects

•Excellent communication skills, both verbal and written

•Excellent project management skills and work in a matrix environment

•Experience managing multiple projects simultaneously

•Knowledge of both theoretical and practical aspects of project management

•Knowledge of project management techniques and tools

•Excellent communication skills, both verbal and written

•Detailed, organized and results oriented

•Internal team communication and coordination

•Internal stakeholder management

•Guidance on client communications

•Ability to lead internal and external project teams

•Ability to learn and assimilate functional and technical information quickly

•Enthusiasm, strong work ethic and a positive attitude

•Mobile app management and delivery experience is a plus

•Professional services experience is a plus.