Customer Program Management Advisor

5 - 7 years experience  • 

Salary depends on experience
Posted on 05/22/18
Tucson, AZ
5 - 7 years experience
Salary depends on experience
Posted on 05/22/18

Performs tasks such as, but not limited to, the following: 

Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions. With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies. Strong participation in pricing/bid preparation and the development and management of contract terms. Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management). Communicates frequently with customers to help ensure satisfaction with the company and the products. Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

 

Knowledge/Skills/Competencies:

~Program management experience in a manufacturing environment.

~In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.

~In-depth knowledge of the business issues associated with manufacturing PCBs.

~Understanding of and experienceworking with SAP (3-5 years previous SAP experience is ideal).

~Strong Excel skills (intermediate to advanced level) and data savvy (ability to manipulate and filter raw data from SAP, make pivot tables, analyze data, calculate statistics, VLOOKUPs, charting, filtering).

~In-depth knowledge of product pricing, contracts and contract negotiations.

~Thorough understanding of business risks and price make up (Value add and Materials ) 

~Excellent customer contact, negotiation and problem resolution skills. 

~Excellent presentation, database management and computer skills.

~Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

~Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers. Must be able to utilize a variety of presentation software packages (i.e MS-PowerPoint, Visio, MS-Project, MS-Excel) to communicate to internal/external customers.

~Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

 

Physical Demands:

~Duties of this position are performed in a normal office environment.

~Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. 

~Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

~Above demands are carried out within the local existing Health and Safety guidelines

 Typical Experience:

Six to eight years relevant experience

 Typical Education:

Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience. 

Educational Requirements may vary by Geography

11242

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