Customer Process Improvement Director in Denver, CO

$200K - $250K(Ladders Estimates)

Gate Group   •  

Denver, CO 80202

Industry: Manufacturing & Automotive


8 - 10 years

Posted 29 days ago

Driven by Possibility

Gates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. At Gates, we are driven to push the boundaries of materials science to engineer products that continually exceed expectations.

We don't rest on our rich heritage of innovation. We leverage it to inspire solutions that will power the next hundred years. We invest continually in R&D and technology, so our products not only outperform industry standards; they exceed our customers' demanding expectations. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow. And we are constantly expanding our product catalog and value-added service offerings to support every facet of our customers' operations. In the most extreme environments and those more familiar, Gates is there with the right product, in the right place at the right time. Whether building original equipment or maintaining products in the aftermarket, we enable companies in every industry to be more efficient, productive, and profitable.

We are Gates.


Gates Corporation has an opportunity for a Customer Process Improvement (CPI) Director responsible to build and drive a process improvement and standardization culture across the entire Front End organization globally. This position will help support one of the key initiatives at Gates - the Customer Experience Transformation. The CPI Director will use internal and external voice of the customer along with Lean and Six Sigma tools to develop, lead and implement standard processes across the company which will improve our ease of doing business, profitability, market position, and competitiveness.

The CPI Director will also help influence the strategy for the Customer Experience Transformation initiative by identifying projects, implementing solutions, training local employees, transferring best practices, and tracking the monthly reporting of metrics. This role will engage Front End and Plant leaders and their respective organizations to ensure that continuous improvement strategies are carried out effectively across all areas utilizing Lean and Six Sigma methodologies to assess problems, motivate people, and implement process changes which will result in a new level of sustained, operational effectiveness.


  • Critical member of the Customer Experience Transformation team responsible for process standardization, metrics and deployment.
  • Lead the development of "as-is" process maps across the Front End organization and processes
  • Lead teams to develop "to-be" future state maps for the Front End organization and processes
  • Develop a strategic road map to meet initiative goals to improve the Customer Experience
  • Establish the project management framework on deploying new processes across the organization
  • Lead the execution of standardization processes
  • Help establish meaningful metrics to measure and prioritize the performance at a level sufficient to illustrate the true root cause of problems.
  • Continuously assess metrics to identify areas for improvement and work with teams on implementing robust solutions
  • Other tasks or duties as assigned.


This position functions as an individual contributor with no supervisory responsibilities initially. Resources may be additionally added as needed.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Degree in engineering or business management.
  • At least 8 years of specific management experience and progressive responsibility in operations, project management, and/or technology management.
  • Project Management experience is desirable
  • Experience driving a change management initiative.
  • Demonstrated ability to lead teams and implement projects through continuous improvement initiatives, such as Lean or Six Sigma.
  • Certification desirable (e.g. Lean, Six Sigma) with hands-on application - engaging floor practitioner.
  • Experience in implementing Lean systems at the plant level (e.g..Quick Change Over, Total Productive Maintenance, 5S, Kaizen events, level scheduling, KanBan systems, and Value Stream Mapping).


  • Ability to interact with various levels of the organization.
  • Ability to build credibility and trust within the organization.
  • Ability to influence leaders, their impact behavior, and thinking
  • Demonstrate an understanding of the broader organization, and how this role fits into the strategic plan and overall direction of Gates.
  • Create alignment so employees understand the strategy and how their contribution further organizational success.
  • Reinforce the business plan and strategy by building a disciplined, consistent approach with measurements of success.
  • Bring focus, purpose, and agility to motivate others to adapt quickly to changing business needs.
  • Prove ability to raise the performance bar – create, promote, and sustain a high performance culture that reinforces accountability.
  • Orchestrate and prioritize multiple activities at once to accomplish Company goals.
  • Take the initiative to look for and take advantage of opportunities and take independent actions and calculated risks.
  • Work with internal and external stakeholders in a variety of formal presentation settings
  • Write reports, business correspondence, and procedure manuals.
  • Demonstrate organization skills.
  • Prove ability to lead teams remotely.
  • Demonstrate ability to drive and report metrics.
  • Lean experience is highly desired.
  • Must be proficient with the use of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).



While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.


The noise level in the work environment is usually moderate.

Gates Corporation is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

Valid Through: 2019-11-11