Customer Operations Engineer

Salary depends on experience
Posted on 04/18/18
Virtual / Travel
Salary depends on experience
Posted on 04/18/18

Mesosphere is dedicated to helping enterprises unlock the next generation of datacenter scale, efficiency, and automation. Our main product - the Datacenter Operating System (DC/OS), is a new kind of operating system that spans the entire datacenter, pools datacenter resources, and automates IT operations. Backed by Andreessen Horowitz, Khosla Ventures, Microsoft, HPE, Data Collective, and Fuel Capital, Mesosphere is one of the most successful and impactful startups in the infrastructure space. Our founders played leading roles in building and scaling Twitter and Airbnb through their work on Apache Mesos and Chronos. We take pride in our craft and ship code that is well engineered and tested.

Customer Operations Engineers at Mesosphere act as the escalation point and troubleshooting resource for operations teams around the globe. From responding to datacenter outages, to providing operational and infrastructural advice, we’re here to make sure that our customers are successful with DC/OS and associated technologies.

Do you have a passion for troubleshooting and love digging into complex issues that may be brand new? Does a day filled with tasks ranging from digging into source code or evaluating a network stack to testing customer configurations or replicating deployment issues sound like a good time? Does understanding how things work, or why they don't, sound fun to you? If you answered yes to any of these questions, pleaseapply.

Job responsibilities

  • You can provide an awesome customer supportexperience for all our users and enjoy working with customers to triage DC/OS problems in both cloud based and on premise network environments.
  • You can research, identify, reproduce and document bugs in the product.
  • You enjoy educating customers on best practice materials for all aspects of DC/OS.
  • You should advocate the customer’s perspective during product and architecture planning while also thinking outside your role to improve our company and product.
  • You will work directly with Field Operations (Sales, Account Management) to process, defect and feature requests encountered during adoption and retention efforts.
  • You can take personal areas of expertise and make them your own; when not working directly with the customer, we frequently write blog posts, documentation, and tooling.
  • Above all, you are an enthusiastic teammate who can communicate well, and is eager to learn and help others.

Experience & Skills

  • Cloud infrastructure and deployment (Amazon, Azure, Google, etc)
  • Unix/Linux system administration
  • Docker, UCR, or other containerization technologies
  • Root cause analysis
  • Networking fundamentals (DHCP, DNS, HTTP, TCP, etc)
  • Ticketing systems experience (JIRA, Salesforce, Zendesk, etc)

Bonus Points

  • Experience with Apache Mesos
  • Experience with large production deployments
  • Experience with scalable, distributed, and highly available systems
  • Experience with remote work
  • Experience in a support engineering role
  • Experience with Cassandra, Spark, ELK stack, Kubernetes, Jenkins, Kafka, TensorFlow, HDFS, etc
  • You are involved with other Open Source projects

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