company logo

Customer Onboarding Manager - Government in Mc Lean, VA



$150K - $200K*


Business Intelligence & Analytics, Technology Management


5 - 7 years

Job Description

Role Description

The role will be instrumental in establishing a relationship with each assigned distribution partner thereby converting them into active promoters of OneWeb services.

The onboarding manager shall collect the required information to set up the service and configure the various tools required for provisioning, monitoring, billing and communications systems to support them. This data-gathering occurs in distinct phases of the customer lifecycle: 1) Feasibility & business requirements analysis, 2) Detailed technical assessment, 3) Provisioning, 4) Training, and 5) User acceptance testing.

The candidate is expected to lead from the front minimising customer escalations through proactive customer management and advocating customer needs/issues cross-functionally in regular business reviews thereby converting distribution partners into advocates.

Key Responsibilities & Accountabilities Include (but

See More

Valid through: 2020-4-9

About OneWeb

Total Jobs:
Total Experts:
Average Pay:
Total value of jobs:
% Masters:
Learn More About OneWeb
* Ladders Estimates