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Customer Experience Manager in Denver, CO

Robinhood

Denver, CO 80202
and 3 other locations
6w ago
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compensation:

$150K - $200K*

specialty:

Operations Management

experience:

8 - 10 years

Job Description

Your day-to-day will involve:

  • Managing a team of 10-15 Licensed CX team members to produce outstanding results and improve their own skills
  • Coaching and mentoring your team, overseeing their professional development and helping them achieve top metrics and high quality standards
  • Fostering a culture of professionalism, customer advocacy, personal development, and regulatory compliance on your team and beyond
  • Serving as a subject matter expert for our most escalated teams, covering the most complex subject areas of our operations: Options trading, Margin, Equities trading, and Day Trade regulations
  • Interacting frequently with our Middle-Office, Back-Office, Risk, and Compliance teams to discuss complex topics that your team will be assisting customers with
  • Working with your team to recognize patterns of customer inquiries so that the underlying issue can be documented and eliminated by our engineering teams
  • Ha
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Valid through: 2020-3-4

About Robinhood

Total Jobs:
73
Average Pay:
$118,717
Total value of jobs:
$9,260,000

Robinhood Photos

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* Ladders Estimates