Customer Experience Leader - Property & Casualty Insurance Products

Confidential Company  •  Concord, NH

Less than 5 years experience  •  Business Services

$110K - $150K
Posted on 02/22/18 by Greg Foss
Confidential Company
Concord, NH
Less than 5 years experience
Business Services
$110K - $150K
Posted on 02/22/18 Greg Foss

Collaborate with leaders, management, and process owners within value stream to develop, execute, and monitor transformational activities to drive measurable and sustainable business results for Property & Casualty Insurance products.




***Partner with value stream leaders, management, and process owners to develop transformational strategies and objectives for business processes, with focus on customer value proposition and continuous improvement.


***Support development and coordinate implementation of value stream activities to include diagnostic testing, design, evaluation, and sustainability.


*** Facilitate transformation of business processes through review of current state, creation of value stream maps and future state targets, process work outs, and continuous assessments of end to end processes and customer experience.


*** Educate and engage the workforce in transformational strategies, objectives, and future state targets through continuous communication of key deliverables: first time quality cycle time reduction, cost reduction, waste elimination, increased capacity, and improved efficiency.


*** Reduce lead time and waste through implementation of lean methodologies, tools, and techniques such as Agile or Six Sigma.


*** Develop, implement, and maintain visual measure systems, dashboards, and reports to track continuous improvement processes of the value stream activities, including periodic reviews with key stakeholders, value stream leaders, managers, and the workforce.


Opportunity comes with a generous salary package, bonuses, full medical benefits, tuition reimbursement, 401(k) retirement plan, flexible paid time off, numerous professional growth opportunities, and more!


Please reference #37544224 when responding.Education Requirements: Bachelor DegreeMinimum Experience Requirements: 2-5 yearsJob City Location: ConcordJob State Location: NHJob Country Location: USASalary Range: $110,000 to $150,000

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