Customer Engineer in Charlotte, NC

$80K - $100K(Ladders Estimates)

Avocent   •  

Charlotte, NC 28202

Industry: Technical Services

  •  

5 - 7 years

Posted 27 days ago

The Customer Engineer is responsible for the installation, preventive maintenance, scheduled and emergency services on Vertiv (Liebert) Manufactured Uninterruptible Power Supply (UPS) products serviced by Vertiv. A company vehicle, laptop, smartphone, and tools will be provided. Benefits provided include: health insurance, prescription plans, dental, vacation, paid holidays and 401K. We provide an excellent training program for new hires and excellent professional growth opportunity. Currently hiring in various locations across the United States.

Why Vertiv is the best company for Field Engineers:

State of the art training facility

Career progression with multiple career path opportunities

Excellent benefits including: Company vehicle, smartphone, laptop, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more.

4.4 Billion Dollar Global Industry Leader

Strong Internal Infrastructure; 24-hour Customer, Technical and Factory Support

Company-wide commitment to promoting a strong work/life balance

Military and Veteran focused organization

Strong Safety Program

Description

Do you have a solid electronics understanding? Do you like hands-on work, troubleshooting, and servicing different clients every day? If so, this position may be a great fit for you!

The Electronic Field Service Engineer is responsible for the installation, preventive maintenance, scheduled and emergency services on Vertiv (Liebert) Manufactured Uninterruptible Power Supply (UPS) products serviced by Vertiv. This position services customers in the Charlotte, NC areas. Candidates must live or be willing to relocate themselves within 40 miles of Charlotte, NC to be considered for this role. A company vehicle, laptop, smartphone, and tools will be provided. Benefits provided include: health insurance, prescription plans, dental, vacation, paid holidays, 401K and Profit Sharing. We provide an excellent training program for new hires and excellent professional growth opportunity.

JOB RESPONSIBILITIES:

Render technical on-site and phone assistance to customers

Perform general and preventive maintenance on Uninterruptible Power Supply systems

Respond to emergency calls at customer's request

Strive to provide all customers a 'first time fix' for their equipment

Provide accurate and timely communication to internal and external customers

Keep current on Safety Field Change Notices and Service Tips

Provide accurate and timely reporting of time cards, expense reports, etc.

KNOWLEDGE, SKILLS & ABILITIES:

Required experience (one or more of the following)

ASEET, or progress towards – preferred

Four to Six years military experience in a related field

Equivalent industry experience

Interpersonal Skills

Professional

Reliable

Team Player

Familiarity with electrical / electronic test equipment and fundamentals

Technical skills

Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions

Capable of completing tasks and return unit to full operating conditions based upon directed supervision

Ability to summarize and report all work related tasks performed

Strong skill sets:

Communication skills

Customer service skills

Troubleshooting skills

Safety procedures

Organizational and planning skills

Computer skills

Mechanical aptitude

WORKING CONDITIONS:

· Travel is required

· Variable schedules (weekends, evenings, and holidays)

· Valid driver's license.






Valid Through: 2019-10-15