Google's projects, like our users, span the globe and require managers to keep the big picture in focus. As a Customer Engagement Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it's your job to keep all the players coordinated on the project's progress and deadlines.
As a member of Google Cloud’s Advanced Solutions Lab Team, you will have the opportunity to build and manage innovative customer programs that are focused machine learning solutions. The Advanced Solutions Lab (ASL) allows businesses to partner with Google Cloud to apply Machine Learning to solve high-impact business challenges. The ASL is a unique opportunity for technical teams to partner with Google’s machine learning experts in Google dedicated facilities. We are looking for an enthusiastic, well-organized individual to lead customer engagements, from program definition, milestone development and tracking, to commercialization. This role provides the opportunity to think big and develop first of its kind industry changing solutions.
Through these engagements and partnerships we seek to build joint success, customer multipliers and a thriving ecosystem of customers with the aim of delighting customers. We are shaping the future of how machine learning is used across many industries and verticals. As a Customer Engagement Manager, you will be responsible for developing and managing a set of highly strategic customer programs that include innovative customer engagement models, incentives, investments, program assets and coordination across the extended Google Cloud team.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We're always on call to keep our networks up and running, ensuring our users have the best and fastest experience possible.