Customer Education Manager - SkinMedica

Allergan   •  

San Diego, CA

Industry: Pharmaceuticals & Biotech


8 - 10 years

Posted 159 days ago

This job is no longer available.

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model - Growth Pharma. Allergan is focused on developing, manufacturing and commercializing branded pharmaceutical, device, biologic, surgical and regenerative medicine products for patients around the world.

Allergan markets a portfolio of leading brands and best-in-class products for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology and anti-infective therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives every day.

Allergan is a company that will inspire you to aim high with your ambition. Where you can build bridges all over the world. Where you can power ideas that drive change. And where you will act fast and drive results for customers and patients. Power your future & join our bold team.

Position Overview:

Grow SkinMedica business by delivering consultative support and product education to key Allergan customers. Support division initiatives around, SkinMedica® and LATISSE®. Support the sales and marketing teams by providing consultative services to improve access and presence as well as the promotion of SkinMedica® and LATISSE® within the target account universe. Serve as an educational resource to the sales team with regard to the skincare market, and in office retail expertise. Participate with the sales team in the customer targeting process involving the development of strategic selling plans that incorporate consulting services in an effort to meet or exceed account objectives. A key component of this role will be educating the Aesthetic staff, including Aestheticians, therefore background in a Medical Spa as a practice manager or aesthetician will be an additional asset. This role supports our Great Lakes - Midwest Region.

Reports to the Director, Customer Education and works laterally with the Region Managers and their teams within SkinMedica.

Customer consultations and presentations:

  • Assist the sales and management teams in achieving sales and market growth objectives by providing retail consulting services to targeted account universe.
  • Identify and analyze customer needs in regards to retail sales and product education within their practice
  • Develop clear pre-call meeting objectives and ensure timely communication and follow up with customers.
  • Demonstrate leadership in the account selling process and provide long term competitive advantage.
  • Develop content and speak at Education Programs, including National Summits, and Professional Retail Optimization (PRO) Seminars.

Sales team support and integration:

· Identify and develop consulting service opportunities and programs to support the goals of regional sales teams.
· Educate the Strategic Account Managers on consulting service programs through regional meeting presentations, workshops, and by encouraging their presence at customer consults.
· Assist the sales team in identifying and valuing customer opportunities.
· Manage communications and inform the sales and management teams of all activity within target accounts.
· Encourage and initiate collaboration between Allergan Medical divisions.·
Monitor performance of key accounts and manage resource allocation by utilizing the tools required to measure return on investment.

Job Qualifications:

Education and Experience:

  • BA or BS degree in business administration or health related field
  • An in-depth and up-to-date knowledge of the skincare and retail environment, including practice management and marketing. This level of knowledge would normally be acquired through 7-10 years’ experience in sales and sales management, retail management, medical practice consulting, medical practice administration, medical practice marketing or an equivalent combination of education/experience.
  • Valid driver’s license

Essential Skills and Abilities:

  • Proven record of accomplishment in achieving sales, marketing and corporate goals with minimal direct supervision.
  • Demonstrated creativity, situation analysis/problem solving skills and analytical skill ability.
  • Excellent communication skills, both written and verbal. Strong presentation and training skills.
  • Outstanding interpersonal skills, with a proven ability to establish and maintain strong relationships with key accounts.
  • Demonstrated leadership and project management skills.
  • Broad business perspective, including sound financial skills, and a solid working knowledge of office operations and systems.
  • Ability to travel with approximately 75% overnight travel including some weekend work.
  • Ability to drive a car or motor vehicle with a valid driver’s license