Customer Communications Tech

5 - 7 years experience  •  Telecommunications.

Salary depends on experience
Posted on 07/27/17
Seattle, WA
5 - 7 years experience
Salary depends on experience
Posted on 07/27/17

• Utilizes and interprets documentation and methods and procedures to solve problems. Utilize process flow to analyze and manage work efforts.
• Manages and coordinates work efforts by interfacing with several work groups, both internal and external. Escalates when necessary to resolve problems or delays.
• Interfaces with internal/external customers to keep them informed of status of service, and to confirm proper service has been restored.
• Performs remote software cross-connects (digital, etc.) to establish customer service. Connects, disconnects, and rearranges line translations, connecting customer lines with central office equipment.
• Perform testing for turn-up of Titan 5500, Dacs IV, Cisco and Fujitsu equipment.
• Utilizes remote test vehicles (transport and switching), interprets testing results, error messages to locate fault and ensures end-to-end service continuity prior to service activation completion.
• Ensures coordinated tests are completed when required and activates end-to-end service. Coordinates activities with vendors outside technicians, testers, and translation groups.
• Performs test procedures and analyzes test results to isolate and determine type of service problem and to assist in restoration of service.
• Issues work requests and initiates dispatch to field and/or Central Office when physical work/installation is required.

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