Customer Care Team Lead in Mandan, ND

$80K - $100K(Ladders Estimates)

Industry: Information Technology


5 - 7 years

Posted 56 days ago

Capturis™, an NISC® company, provides multi-site organizations with a utility information management service. Capturis processes and pays utility bills for organizations with multiple sites prioritized by due date. By adopting the First Due, First Through® standard, Capturis achieves a higher level of on-timepayments, thus reducing late fees and the potential for disconnection of service. Capturis also gathers the necessary energy information needed to make sound business decisions in a powerful, user-friendly database-reporting tool available online. At Capturis, our primary concern is paying utility bills timely and accurately.

Job Description:

Does an awesome job, has fun along the way, and treats others with respect.

Primary Responsibilities:

Maintains a high energy environment, through positive leadership and strong team orientation with an emphasis on superior customer service.

Essential Functions:

Accomplishes superior customer service objectives by effectively orchestrating work, evaluating performance, rewarding performance, cross-training team, and mentoring; hires, orientates and trains new staff; addresses escalated customer issues and internal grievances; intervenes and advises on complex customer concerns; load balances within the team; facilitates regular team meetings and-on-ones and fosters a climate for motivation.

Desired Job Experience:

  • Bachelor's degree in arts or sciences
  • 5+ years of experience
  • Strong coach
  • Excellent communication and problem solving skills

Important Skills and Abilities:

Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Results Driven, Emphasizing Excellence

Valid Through: 2019-10-17