O Fallon, MO
Industry: IT Consulting/Services•
Not Specified years
Posted 292 days agoby Gagan Kapoor
Position Title: Customer Care Specialist
Position Number: 276223
Location: O Fallon, MO
Desired Skill Set:
Banking/Financial, Compliance, Customer Service, Portuguese, Spanish
Fortune 500 technology company is seeking Customer Support leaders to join their growing team in O''Fallon, MO!
Title: Customer SupportAssociate
Location: O''Fallon, MO, 63368
Contract Position: 12 Months, possibility of extension and conversion
Spanish/Portuguese proficiency preferred
Background with technology and compliance preferred
Customer SupportAssociate Role:
? Perform activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests.
? Ensure customer experience and data quality requirements in accordance to customer governance requirements and company policies.
? Develops a working understanding of current and emerging services and programs within the Franchise onboarding process.
? May assist in customer training and education initiatives by preparing communications and materials, etc.
?Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.
? Provides superior customer service according to the standards in terms of quality, response time, resolution time and adhering to SLAs.
Strong problem solving and troubleshooting skills
Work effectively in dynamic, time-sensitive, high volume environment
Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively
Exposure to working in customer service, preferably in a B2B environment
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.