Customer Care Specialist

Rose International Inc  •  O Fallon, MO
$80K
Posted on 02/21/18 by Gagan Kapoor
Rose International Inc
O Fallon, MO
IT Consulting/Services
$80K
Posted on 02/21/18 Gagan Kapoor

Position Title: Customer Care Specialist

Position Number: 276223

Location: O Fallon, MO

Desired Skill Set:

Banking/Financial, Compliance, Customer Service, Portuguese, Spanish

Position Description:

Fortune 500 technology company is seeking Customer Support leaders to join their growing team in O''Fallon, MO!

Title: Customer SupportAssociate

Location: O''Fallon, MO, 63368

Contract Position: 12 Months, possibility of extension and conversion

Spanish/Portuguese proficiency preferred 

Background with technology and compliance preferred

Customer SupportAssociate Role:

? Perform activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests. 

? Ensure customer experience and data quality requirements in accordance to customer governance requirements and company policies.

? Develops a working understanding of current and emerging services and programs within the Franchise onboarding process.

? May assist in customer training and education initiatives by preparing communications and materials, etc.

?Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.

? Provides superior customer service according to the standards in terms of quality, response time, resolution time and adhering to SLAs.

Strong problem solving and troubleshooting skills

Work effectively in dynamic, time-sensitive, high volume environment

Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively

Exposure to working in customer service, preferably in a B2B environment

 

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.

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