Customer Analytics Strategy & Solutions Development CX Analytics

8 - 10 years experience  •  Retail & Consumer Goods

Salary depends on experience
Posted on 04/19/18
New York, NY
8 - 10 years experience
Retail & Consumer Goods
Salary depends on experience
Posted on 04/19/18

Analytics is a key growth area for Kantar in North America, and a critical backbone for many of our solutions of the future. While we have a history of building a strong, profitable analytics business, we are now making significant investments to build a more scalable business model to tap into the rapidly growing analytics market in North America. The goals are two-fold:

 

  • Develop scalable Analytic Centers of Excellence (COE) to support all of Kantar in North America

  • Democratize capabilities — new work stream to scale innovation through solution development and marketing

 

We seek growth-minded support members to work with teams across the Operating Brands (Kantar Millward Brown, Kantar TNS, Kantar Added Value, and KMBA) to support an analytics solution strategy that will deliver accelerated and consistent growth for all of Kantar North America. Kantar has access to all the knowledge, data assets and talent to make this a reality. But to truly differentiate and maximize the impact of our offer to the marketplace, we need to better leverage our analytic capabilities to uncover differentiating insights for our clients. 

 

KEY OUTCOMES 

This team member will be responsible for:

  • Supporting the overall Analytic COE strategy

  • Driving solutions development

  • Partnering with Client Service teams in business development

  • Consult with client on analytic approach

  • Partner with Client Service in research design (to enable analytics)

  • Guide analytics delivery with marketing science and data science teams in place

  • Work with product teams to scale appropriate products and solutions

  • This COE will support all Kantar Operating Brands in North America for analytics needs related to (but not limited to): 

  • Customer Experience fusion analytics
  • Customer Decision Journey (CDJ)
  • Lifetime Value (LTV)
  • CRM Analytics
  • Customer-level targeting strategies

 

Role success requires that the team member will be an analytic thought leader who: (a) ensures the CUSTOMER ANALYTICS strategy and offer is aligned with global developments and well represented during global discussions; and at the same time, (b) embraces the unique demands of the North American market and leverages the vast resources we have across Kantar.

 

  • Has a confident comprehension of our collective offer and an understanding of the competitive context
  • Be comfortable working with teammates across the portfolio, utilizing strong collaboration skills
  • Comprehend the selling points and appropriate applications of a variety of analytic solutions, both custom and standardized
  • Be commercially and client oriented, with ability to serve as a sales agent and content consultant, and develop and activate a disciplined and cohesive strategy for growth. The strategy must tie together multiple considerations, including the following non-exhaustive list:
    • Drive revenue growth and profitability
    • Establish Kantar Analytics as a thought leader
    • Broaden and publicize Kantar offerings
    • Identify product development opportunities from client feedback
    • Develop implementation program for innovations

 

This position reports to the head of the Customer Analytics COE, a member of the Kantar Analytics Leadership Team. 

 

PRIMARY RESPONSIBILITIES

 

  • Support strategy and overall business plan for the CUSTOMER ANALYTICS center of excellence.

  • Drive analytic solutions development, in close partnership with business and solutions leaders across the Kantar Insights Operating Brands.

  • In partnership with CM leaders/Client Development/Marketing, develop and implement the Kantar Insights go-to-market strategy, which will ensure we meet aggressive NA budgets:

    • Drive analytic solutions development, in close partnership with business and solutions leaders across the Kantar Insights Operating Brands

    • Identify client needs (both current and future) for CUSTOMER ANALYTICS approaches and turn them into action

    • Identify key strengths, weaknesses, threats and opportunities impacting growth, along with action plans
    • Work with global team to ensure that the global positioning is relevant and can have longevity in NA Market
    • Ensure differentiated and relevant packaging for the NA market, partnering with the solutions partner in marketing group
    • Apprise and train Client Management about the offers on a continuous basis
    • Become an acknowledged“go-to” person for all aspects of CUSTOMER ANALYTICS solutions:
      • Business development: Expert “Sales Force” supporting proposals and pitches
      • Thought leadership and consulting: Be visible with clients and on speaking platforms

 

CAPABILITIES

  • Bachelor’s degree or higher with 8+ years of market research and/or integrated analytic experience

  • Fluency in Customer Experience frameworks and measurement

  • Fluency in analytics and non-survey based research

  • Demonstrated cross portfolio collaboration

  • Strong client relationships and networking skills

  • Business savvy and commercial acumen.

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