Customer Advocacy Manager

HireRight   •  

Irvine, CA

Industry: Staffing

  •  

Less than 5 years

Posted 65 days ago

This job is no longer available.

Job Details


Description

The successful candidate will

  • Determine effective methodologies to enable and mobilize customer advocacy
  • Lead and manage customer engagement and communication programs, including events, user communities and advisory boards
  • Develop and maintain an up-to-date library of customer references, testimonials and success stories
  • Establish metrics and customer segmentation to determine ideal communications programs that deepen engagement and loyalty
  • Work with the account management team to identify key opportunities for customer participation in case studies, speaking opportunities, etc.

QUALIFICATIONS

Bachelor's degree - preferably in English, marketing, communications, journalism, or related field

3-5 minimum years of experience in marketing, product marketing or customer support

  • Demonstrate relevant marketing acumen
  • Ability to work and influence cross-functionally
  • Ability to build rapport with customers
  • Excellent copywriting and editing skills with meticulous attention to detail
  • Engaging personality, polished written and verbal communication skills
  • Proven ability to manage multiple projects under demanding deadlines
  • Knowledge of survey and research methodology preferred
  • Proficiency in MS Office Suite

Experience within a regulated environment preferred


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.