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Customer Adoption Content Manager in San Francisco, CA


San Francisco, CA 94102
1w ago


$100K - $150K*


Editorial & Content Management


8 - 10 years

Job Description

This position

The Customer Adoption Content Manager will play a key role in shaping the content strategy for driving customer product utilization and adoption via digital campaigns. This role will partner with customer marketing managers to map compelling, engaging, and creative content ideas to lifecycle stages, then take the lead to write, develop, and package them into modern content formats. This role participates in content mapping and design of content strategies to power the customer journey campaigns. It will also be responsible for rolling up sleeves to turn those ideas into reality, through the writing and creative development of compelling content that drives customer action. By working collaboratively and cross functionally with marketing, customer success, product, sales and leadership you will ensure that we create and deliver timely content that drives product adoption and supports the organization in delivering a world-class self-service experience.


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Valid through: 2020-4-8

About DocuSign

DocuSign is a San Francisco- and Seattle-based company that provides electronic signature technology and Digital Transaction Management services for facilitating electronic exchanges of contracts and signed documents. DocuSign’s features include authentication services, user identity management and workflow automation. Signatures processed by DocuSign are comparable to traditional signatures based on the products compliance with the ESIGN Act as well as the European Union’s Directive 1999/93/EC on electronic signatures. The company has raised $443 million in financing since its founding in 2003. Tom Gonser founded DocuSign in 2003 after leaving NetUpdate, a company he founded in 1998 and ran as CEO until his departure. NetUpdate acquired several companies, including an early-stage e-signature start-up in Seattle called DocuTouch, founded by Mir Hajmiragha. DocuTouch held patents on Web-based digital signatures and collaboration, but had no material revenue. Upon leaving NetUpdate, Gonser negotiated the purchase of certain DocuTouch assets and started DocuSign. He tapped Eric Ranft as CTO and VP of engineering and Court Lorenzini as CEO.
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