Customer Account Specialist ( CAS )

Broadcom   •  

San Jose, CA

Industry: Telecommunications.

  •  

8 - 10 years

Posted 259 days ago

This job is no longer available.

Job Description:

DETAILED RESPONSIBILITIES

  • Ensure timely customer PO handling (order entry), rescheduling of customer orders with compliance to the Broadcom order handling policies i.e. order acceptance, change/rescheduling orders
  • Drive closure of exception requests (special shipment handling, RMA, Scrap, Rebates & Compensation, Quality issues)
  • Ability to develop customer relationships for both day-to-day business activities and long term activity.
  • Ability to learn and use available systems (Oracle, ModelN, Hyperion, Box, etc…) and comply with company processes/procedures.
  • Closely work with the Sales team and pro-actively seek any opportunity to support them with any business related activities.
  • Apply product, market and business knowledge to quoting strategy in order to maximize resale/revenue
  • Ability to run reports using the available tools and analyze the data in order to make decision and/or identify trends (backlog report, revenue report, forecasts)
  • Lead generation from a (sample request, out-of-ordinary RFQ, etc.), manage ALL types sample requests.
  • Ability to work with the customer in order to maximize Broadcom revenue by challenging push outs or cancellations.
  • Manage VMI (Vendor ManagedInventory) program, keep Min/Max target inventory levels as signed in the customer contract
  • Review historical product purchases and proactively approach customers for new orders after RFQ
  • Drive closure on quote activity to increase revenue.
  • Work with customer to obtain target / competitive pricing.
  • Understand principles and manage customer programs: On-site Consignment or VMI (Vendor ManagedInventory) to ensure we meet contractual guidelines.
  • Participation in customer negotiations or/and assist the contract negotiation of commercial terms
  • Lead and participate in system and process enhancements horizontally and vertically

QUALIFICATIONS

  • Bachelor’s degree in Business or related topic
  • 8+ years inside sales role, experience in semiconductor industry preferred.
  • Must be fast paced, goal oriented individuals who can provide world class service to customers.
  • Strong written and verbal communication skills.

R003682