Customer Account Manager

Intermedia   •  

Bellevue, WA

Industry: Technical Services

  •  

Less than 5 years

Posted 38 days ago

Responsibilities:

  • Support and manage an identified book of business for Intermedia's hosted solutions
  • Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia's product goals
  • Research and detect upsell and cross-sell opportunities within your named account list
  • Prioritize work to achieve/exceed quota
  • Prepare and deliver proposals, presentations as needed
  • Provide on-line demonstrations of Intermedia's services
  • Assist customers with request for platform migrations, and plan changes
  • Provide technical information for Intermedia products and services
  • Work with internal partners on cross-sell opportunities as needed
  • Work cross-functionally with on-boarding team to ensure client account changes are successful

What you will bring to the role!

  • 3+ years of successful experience with B2B account management, solution selling and a Bachelor's degree or Technical school graduate.
  • Ability to build and foster client relationships via the telephone
  • History of meeting and achieving upsell and cross-sell sales goals managing SMB companies
  • Value-based selling through ROI and high-value add to customers
  • Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks and software
  • Experience in identifying to multiple contacts, at all levels, within an organization
  • Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed
  • Passion, drive and the desire to be part of a growing team
  • Solid oral and written communication skills merged with diligent follow-up habits
  • Capacity to multi-task while focusing on each task with great detail
  • Self-motivated, energetic, organized, results-oriented individual with a positive outlook
  • Supported small and medium B2B customers with varied technical knowledge
  • Strong analytic and MS Excel skills a plus
  • Familiar with Challenger Sales Methodology